Terms of service

Effective October 24, 2026

Welcome to Aquamarise®. These Terms of Service ("Terms") are a binding agreement between you and Aquamarise LLC, a Florida limited liability company doing business as Aquamarise®, 305 Government Avenue, Niceville, FL 32578, United States ("Aquamarise", "we", "us"). They govern your access to and use of aquamarise.com, our mobile-optimized site, our customer accounts, our email and text programs, and every purchase you make from us (together, the "Services").

Please read these Terms carefully. Section 15 contains a binding individual arbitration agreement and class action waiver that affects how disputes between you and Aquamarise are resolved. You may opt out of arbitration within 30 days as described in Section 15.7.

By browsing the Services, creating an account, subscribing to our emails or texts, or placing an order, you accept these Terms and our Privacy Policy, Returns & Refund Policy, Shipping Policy and Limited Warranty, which are incorporated by reference. If you do not agree, do not use the Services.

1. Eligibility and accounts

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are under 18 you may use the Services only with a parent or guardian who agrees to these Terms on your behalf. You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us immediately at help@aquamarise.com if you suspect unauthorized use.

2. Products, descriptions and materials

We make every effort to display our jewelry accurately. Gemstone color, pattern and inclusions vary from stone to stone; moss agate, opal, sandstone, meteorite, Herkimer diamond and other natural or composite materials are unique and will differ from photographs. Alexandrite and other color-change stones look different under different light. Screen settings also affect color. Unless a product page says otherwise, gemstones described as "lab-grown", "lab-created", "simulated" or "created" are not mined, and gold vermeil is a layer of 14K or higher gold over sterling silver that wears with time as described on our Precious Metal Guide. Dimensions, carat weights and millimeter sizes are approximate. Product descriptions, materials and prices may change at any time without notice, and we may discontinue any product.

3. Orders, pricing and payment

• Your order is an offer to buy. We accept it when we send a shipping confirmation. We may refuse or cancel any order, in whole or part, before shipment, including for suspected fraud, resale, pricing or stock errors, or inability to verify payment or address; if we cancel we refund any amount charged.
• Prices are in U.S. dollars unless you select another currency; converted prices are estimates until charged. Taxes and duties are calculated at checkout or, for international orders, may be collected by your local customs authority.
• If an item is listed at an obviously incorrect price because of a typographical or system error, we may cancel the order and refund you, even after an order confirmation.
• You authorize us and our payment processors (including Shopify Payments, Shop Pay, PayPal, Apple Pay, Google Pay and any installment provider you choose) to charge your payment method for the total shown at checkout. Installment plans are offered by third parties under their own terms.
• Discount codes and automatic offers cannot be combined unless stated, have no cash value, may be withdrawn at any time, and may not be used on gift cards or where excluded. Codes obtained from coupon aggregators or browser extensions may be refused or voided.
• Gift cards are not redeemable for cash except where required by law.

4. Made-to-order, custom and personalized items

Solid gold, platinum, custom, semi-custom and engraved pieces are made for you after you order. You approve designs, stone choices, sizes and engraving text when you order or when you sign off on a CAD rendering; once production begins those choices are final and such pieces are not returnable except under the Limited Lifetime Warranty, if we made an error, or as stated for standard solid gold and platinum designs in our Returns & Refund Policy. Renderings show design and setting and do not represent exact metal or stone color. Lead times on product pages and in our Shipping Policy are estimates.

5. Shipping, risk of loss and title

Shipping terms, options and estimated delivery times are in our Shipping Policy. Every order ships insured, and orders over $1,000 also require a signature on delivery. Risk of loss in transit stays with Aquamarise until the carrier records delivery to the address you gave us (or, for orders that require a signature, until the signature is captured); if a parcel is lost or damaged in transit we replace it or refund you as described in the Shipping Policy, and we file any carrier or insurance claim. Title passes to you on delivery. Shipping Protection offered at checkout is optional additional coverage for theft after a confirmed delivery, provided under that service's terms, and is not required for transit coverage. You are responsible for providing an accurate shipping address; we are not responsible for parcels delivered to an incorrect or incomplete address you provided, or for a parcel after it has been delivered.

6. Returns, exchanges and warranty

Returns and exchanges are governed by our Returns & Refund Policy (30 days from delivery for eligible items, with extended holiday returns). Manufacturing defects are covered by our Limited Warranty, which is the only express warranty we give for our products. Product pages, emails and chat messages do not create additional warranties.

7. Engraving and user-submitted content

You are responsible for the text, names, dates and images you submit for engraving or custom work and confirm you have the right to use them. We may refuse content that infringes a third party's rights or that is unlawful, hateful or obscene. We are not responsible for spelling or formatting errors in text that was engraved as you submitted it.

If you post reviews, photos, videos or comments on the Services or tag us on social media (@aquamarisejewelry, #aquamarise), you grant Aquamarise a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, edit, display and distribute that content, with your name or handle, in our marketing, on our site and on our social channels, and you confirm you have the right to grant that license. We may remove any content at our discretion. We are not obliged to keep submissions confidential or pay for them.

8. Intellectual property

The Services and everything on them, including designs, photographs, videos, renderings, text, logos and trade dress, are owned by or licensed to Aquamarise and protected by copyright, trademark and other laws. Aquamarise®, Starry Night®, Skye Kite® and Orion Nebula® are registered trademarks of Aquamarise LLC; Lovers of the Dark™ and Fireworks Cut are trademarks of Aquamarise LLC. Our other product and collection names are also trademarks of Aquamarise LLC. You may not copy, scrape, reproduce, modify, sell or create derivative works from any part of the Services, or use our marks, without our written permission. Our jewelry designs are original works; copying them for commercial purposes is prohibited.

9. Acceptable use

You agree not to: use the Services for any unlawful purpose; place fraudulent orders or use payment methods you are not authorized to use; buy for resale without our written agreement; interfere with the Services' security or operation; scrape, crawl or harvest content or personal data; upload malicious code; impersonate anyone; or infringe the rights of others. We may suspend or terminate access for violations.

10. Email, text messages and communications

By subscribing to our texts, including by entering your phone number at checkout or in a form and ticking the consent box or replying to a keyword, you consent to receive recurring automated marketing and transactional text messages from Aquamarise at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. Carriers are not liable for delayed or undelivered messages. Transactional emails and texts about your order are sent regardless of marketing preferences. See our Privacy Policy for how we use your information.

11. Third-party services and links

The Services use third-party providers (for example Shopify, payment and installment providers, shipping carriers, Judge.me reviews, Gorgias customer support, Klaviyo email and SMS, and advertising platforms) and may link to third-party sites. We are not responsible for third-party content, products or practices; their terms and privacy policies apply to your use of them.

12. Disclaimer of warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY ON OUR JEWELRY, THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW. We do not warrant that the Services will be uninterrupted, error-free or secure, or that information on the site, including sizing guidance and gemstone information, is complete or suited to your circumstances. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AQUAMARISE AND ITS OWNERS, EMPLOYEES, CONTRACTORS, SUPPLIERS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOSS OF GOODWILL OR THE SENTIMENTAL VALUE OF ANY ITEM, ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER; OUR TOTAL LIABILITY FOR ALL OTHER CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). Some jurisdictions do not allow the limitation of liability for incidental or consequential damages, so these limits apply to the fullest extent permitted where you live. Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.

14. Indemnification

You agree to indemnify and hold harmless Aquamarise and its owners, employees, contractors and service providers from any claim, loss or expense (including reasonable attorneys' fees) arising from your breach of these Terms, your content, your misuse of the Services, or your violation of any law or third-party right.

15. Dispute resolution: informal resolution, binding arbitration and class action waiver

Please read this Section carefully. It requires you and Aquamarise to resolve most disputes through binding individual arbitration rather than in court, and it waives the right to a jury trial and to participate in a class action.

15.1 Informal resolution first. Most concerns can be solved quickly by emailing help@aquamarise.com. Before starting arbitration or a lawsuit, you and Aquamarise agree to try to resolve the dispute informally: the party raising the dispute must send a written notice to the other (for Aquamarise: Aquamarise LLC, Attn: Legal, 305 Government Avenue, Niceville, FL 32578, and help@aquamarise.com) describing the dispute and the relief sought, and the parties will confer in good faith, by phone or video if either requests, for at least 60 days from receipt of the notice. Any applicable limitations period is tolled during this 60-day period.

15.2 Agreement to arbitrate. Except as provided in Section 15.5, you and Aquamarise agree that any dispute, claim or controversy arising out of or relating to these Terms, the Services, any product, our marketing or communications, or our collection or use of your information (a "Dispute") that is not resolved informally will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section. The Federal Arbitration Act governs the interpretation and enforcement of this Section. The arbitrator, and not any court, has exclusive authority to resolve all disputes about the interpretation, applicability, enforceability or formation of this arbitration agreement, except that a court will decide the enforceability of the class action waiver in Section 15.4 and any dispute about the mass arbitration procedures in Section 15.6.

15.3 Procedure. Arbitration will be conducted by a single neutral arbitrator. Hearings, if any, will be held by video, by phone, or in the county where you live, at your choice. For claims of $25,000 or less, either party may elect to have the arbitration conducted on the documents only. Aquamarise will pay all AAA filing, administration and arbitrator fees for claims you bring in good faith that seek less than $10,000, except that if the arbitrator finds your claim frivolous, the AAA Rules govern fees. The arbitrator may award the same individual relief a court could award, including attorneys' fees where the law allows, but may not award relief for or against anyone who is not a party. Judgment on the award may be entered in any court of competent jurisdiction.

15.4 Class action and jury trial waiver. YOU AND AQUAMARISE EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request (and only that one) will be severed and brought in court under Section 16, while all other claims proceed in arbitration. TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT, YOU AND AQUAMARISE EACH WAIVE THE RIGHT TO A JURY TRIAL.

15.5 Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies, (b) seek a court order to protect its intellectual property or to stop unauthorized use of the Services, or (c) bring a claim that applicable law says cannot be subject to pre-dispute arbitration. Nothing in this Section prevents you from reporting concerns to a government agency, including the Federal Trade Commission, the Florida Attorney General or the California Privacy Protection Agency.

15.6 Mass arbitration. If 25 or more similar demands for arbitration are filed against Aquamarise by or with the assistance of the same law firm or coordinated counsel within 90 days, the parties agree that (i) the demands will be administered in staged batches of up to 50, with each batch assigned to a single arbitrator and the remaining demands held in abeyance until the batch is resolved; (ii) after the first batch, the parties will mediate the remaining demands for 60 days before further batches proceed; and (iii) filing fees will be assessed per batch to the extent the AAA Rules allow. Any limitations period is tolled for demands held in abeyance.

15.7 Thirty-day right to opt out. You may opt out of this arbitration agreement by emailing help@aquamarise.com with the subject "Arbitration opt-out", your name, mailing address and the email you use with us, within 30 days of the first date you accept these Terms (for existing customers, within 30 days of the Effective Date above). Opting out does not affect any other part of these Terms.

15.8 Changes. If we change this Section after you accept these Terms, you may reject the change by notifying us within 30 days, in which case the version you previously accepted applies to Disputes that arose before the change.

16. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 15, and nothing deprives you of the protection of mandatory consumer laws of the state or country where you live. Any proceeding not subject to arbitration will be brought in the state or federal courts for Okaloosa County, Florida, and you consent to their jurisdiction, except that you may bring small claims proceedings where you live.

17. Notice for California residents

Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Services are provided by Aquamarise LLC, 305 Government Avenue, Niceville, FL 32578, help@aquamarise.com, +1 (850) 502-0747. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210 or (916) 445-1254. California residents have specific privacy rights described in the "Your privacy rights" section of our Privacy Policy, including the right to opt out of the sale or sharing of personal information through the Your Privacy Choices page.

18. Copyright complaints

If you believe content on the Services infringes your copyright, send a notice containing the information required by 17 U.S.C. § 512(c)(3) to our designated agent at Aquamarise LLC, Attn: Copyright Agent, 305 Government Avenue, Niceville, FL 32578, or help@aquamarise.com.

19. Accessibility

We want aquamarise.com to work for everyone. If you have difficulty using any part of the Services, contact us and we will provide the information or complete your order through another channel. Our Accessibility Statement describes our ongoing work.

20. Changes to these Terms

We may update these Terms from time to time. The Effective Date at the top shows when they last changed. Material changes will be announced on the Services or by email to account holders. Your continued use after a change takes effect means you accept the updated Terms, except as described in Section 15.8. The version of these Terms in force when you place an order governs that order.

21. General

These Terms, together with the policies incorporated by reference, are the entire agreement between you and Aquamarise about the Services and supersede prior agreements. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest remains in effect, except as stated in Section 15.4. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. Headings are for convenience only. Nothing in these Terms creates a partnership, agency or employment relationship.

22. Contact

Aquamarise LLC d/b/a Aquamarise®
305 Government Avenue, Niceville, FL 32578, United States
help@aquamarise.com · +1 (850) 502-0747