Ring Resizing & Jewelry Repairs
Resizing, repairs and warranty service for Aquamarise® jewelry, handled at our studio in Niceville, Florida.
Aftercare
Your ring,
back at its best
Email your order number and a few photos. We reply within one business day with what's possible and a quote.
Aftercare at a Glance
Free size exchange
One complimentary exchange on eligible non-custom, non-engraved rings.
Resizing range
Solid gold and platinum rings can go up or down by up to two sizes on most styles.
Studio turnaround
Most resizes and repairs are finished within 2–3 business days of arrival.
Warranty
Against manufacturing defects on every metal we sell, for the life of the piece.
Size Exchange or Resizing?
There are two ways to fix a ring that doesn't fit. Which one applies depends on the metal, when you ask and whether the ring is eligible.
Complimentary size exchange
Within 30 days of delivery, eligible rings can be exchanged for the same design in a new size at no cost. The ring must be non-custom, not engraved, unworn and in its original packaging.
The exchange is available on U.S. orders, and made-to-order solid gold and platinum pieces are excluded. Read the full returns and exchange policy.
Resizing for solid gold and platinum
Solid gold and platinum rings include one free resizing within 30 days of delivery. Most styles can go up or down by up to two sizes.
After 30 days, resizing is a paid service. The price depends on the complexity of the design, so we quote each ring individually; please contact us for a quote before you send your ring.
We don't resize sterling silver, gold vermeil, black ruthenium, tungsten carbide, titanium or Damascus steel rings. Sterling silver and gold vermeil can be resized by a local jeweler as an alternative, though work by another jeweler isn't covered by our warranty. Engraved rings are final sale and aren't eligible for an exchange unless the mistake was ours.
The easiest fix is the right size from the start: use our ring size guide before you order.
Can My Ring Be Resized?
It depends on the metal and the design. We resize solid gold and platinum, usually by up to two sizes.
| Metal or style | Can it be resized? |
|---|---|
| Solid gold | Yes. Up to two sizes on most styles. One free resizing within 30 days of delivery, then quoted individually. |
| Platinum | Yes. Up to two sizes on most styles. One free resizing within 30 days of delivery, then quoted individually. |
| Sterling silver | No. Use the free size exchange if your ring is eligible. A local jeweler can also resize it. |
| Gold vermeil and black ruthenium | No. Use the free size exchange if your ring is eligible. A local jeweler can also resize gold vermeil. |
| Tungsten carbide, titanium and Damascus steel | No. They're too hard to cut and rejoin. Use the free size exchange if your ring is eligible. |
| Meteorite and other inlay bands | No. Inlays crack when a band is cut. Contact us and we'll talk through your options. |
| Eternity, guard and continuous-design bands | No. The stones or pattern run all the way around, so there is no plain section to cut. |
Not sure what your ring is made of? Check your order confirmation or email us a photo.
How to Request a Repair or Resize
Email us
Send your order number, clear photos and a short description to help@aquamarise.com. For resizing, include your current size and the size you need.
Get your quote
We reply within one business day with what's possible and a quote. No work starts until you approve it.
Send your piece
Ship it to our studio using the instructions we email you. You pay the postage unless the issue was our error. Insure valuable pieces in transit.
Back to you
Most repairs and resizes are finished within 2–3 business days of arrival, then shipped back to you with tracking.
What We Repair
Every repair is quoted once we've seen your photos. Manufacturing defects under warranty are repaired at no cost.
Prong retipping
Worn or bent prongs are rebuilt so your stones stay secure.
Stone resetting
Loose or shifted stones are secured and reset in their setting.
Rhodium and ruthenium refresh
White gold, sterling silver and black ruthenium pieces are cleaned and refinished.
Polishing and refinishing
Scratches are polished out, and brushed, matte or hammered finishes are restored.
Clasp and chain repair
Broken links, stretched jump rings and failed clasps on necklaces and bracelets.
Engraving errors
If we engraved something incorrectly, we correct it at no cost, postage included.
Warranty Repair or Paid Repair?
Every Aquamarise® piece is covered against manufacturing defects for life, in every metal we sell, under our Limited Lifetime Warranty. Normal wear, the gradual wearing of plated finishes, bending from pressure, accidents and loss are not defects; we repair, reshape or re-plate those as paid services, and the first reshaping of a bent ring within 12 months is complimentary.
What the warranty covers
- Defective clasps or closures
- Faulty solder joints
- Structural defects present at delivery
- Stone-setting defects that loosen or drop stones
What it doesn't cover
- Normal wear, such as scratches, thinning metal, worn prongs and plating that softens over time
- Accidents, impact, chemicals and improper care
- Loss or theft
- Work by any other jeweler
If it's a manufacturing defect, we repair or replace the piece at no cost and cover the postage. If it's wear or an accident, we can still repair it at a quoted cost. Coverage applies to the original purchaser with proof of purchase. Read the full warranty.
Aquamarise® pieces only
We don't resize or repair jewelry bought elsewhere. Working only on our own pieces lets us match the original metal, finish and setting.
Repairs & Resizing FAQs
How much does ring resizing cost?
Solid gold and platinum rings include one free resizing within 30 days of delivery. After that it is a paid service: the price depends on the complexity of the design, so we quote each ring individually. Email your order number, a photo and the size you need to help@aquamarise.com and we'll reply within one business day.
Is my first size exchange free?
Yes. One complimentary size exchange is available on eligible non-custom, non-engraved rings within 30 days of delivery. The ring must be unworn and in its original packaging. See our returns policy for full eligibility.
How many sizes can a ring be resized?
Up to two sizes up or down on most solid gold and platinum styles. Some designs, such as eternity and continuous-design bands, can't be resized.
Can you resize a ring I've already worn?
Yes, on solid gold and platinum. One resizing is free within 30 days of delivery; after that it is a paid service quoted individually. Repairs are also available on worn pieces at a quoted cost.
Can engraved rings be resized or exchanged?
Engraved rings are final sale and aren't eligible for a size exchange unless the mistake was ours, such as a wrong engraving or the wrong size sent. Engraved solid gold and platinum rings can still be resized.
Can tungsten rings be resized?
No. Tungsten carbide is too hard to cut and rejoin. If your ring is eligible, use the complimentary size exchange within 30 days of delivery. Read more in Can tungsten rings be resized or cut off?
Can sterling silver, vermeil or black ruthenium rings be resized?
No, we don't resize them. If your ring is eligible, use the complimentary size exchange within 30 days of delivery. Sterling silver and gold vermeil can also be resized by a local jeweler, though work by another jeweler isn't covered by our warranty.
How long do repairs and resizing take?
Most are finished within 2–3 business days after your piece arrives at our studio. Add shipping time in both directions.
Who pays for shipping?
You pay the postage for repairs and resizing. If the problem was our error, such as a wrong engraving or a defective ring, we cover it. We recommend insuring valuable pieces in transit.
Do you repair jewelry from other brands?
No. We resize and repair Aquamarise® pieces only.
Is my repair covered by the warranty?
If the issue is a manufacturing defect, yes. Every metal we sell carries our Limited Lifetime Warranty against manufacturing defects. Wear, bending from pressure, accidents, stones lost from a bent or damaged ring, plated finishes, loss of the ring and work by other jewelers aren't covered, but we repair, reshape or re-plate them as paid services after inspecting the piece.
Can you refresh a rhodium or black ruthenium finish?
Yes. We can clean and reapply rhodium and black ruthenium finishes at a quoted cost. Plating that softens with wear is normal and isn't a warranty defect.
What if a stone falls out?
If a manufacturing defect caused it and your piece is within its warranty period, we repair it at no cost. Otherwise, resetting or replacing the stone is quoted once we've seen photos.
Start a request
Need a Repair or Resize?
Email our care team with your order number, a few clear photos and a short description. For resizing, include your current size and the size you need.
We reply within one business day.
Before you email
Have your order number ready, take photos from two or three angles, and note your current and new ring size. Please don't ship anything until we reply with instructions.
Email help@aquamarise.comFrom the Journal
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