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Most ready-to-ship items are processed within 1–4 business days. Custom-made or made-to-order pieces ( solid gold or platinum) typically take 2–5 weeks depending on complexity and materials. You’ll receive a confirmation email with tracking information once your order ships.

Absolutely! We love bringing your ideas to life. Please include details such as gemstone preference, metal type (we customize in solid gold or platinum only), and any inspiration photos when you contact us. We’ll provide a quote and estimated timeline after reviewing your request.

Yes, most Aquamarise® designs can be fully customized in solid gold or platinum. For sterling silver or vermeil pieces, customization is limited to adjusting the ring size or changing the metal finish (for an additional cost).

All Aquamarise® jewelry is shipped from Niceville, Florida, USA. We proudly combine traditional craftsmanship with modern techniques to create each magical piece.

Yes! We ship worldwide to most countries. When custom duties and taxes are prepaid during checkout, we guarantee there will be no additional tariffs or surprise fees upon delivery. Shipping rates and available destinations will appear at checkout based on your location.

We offer repair and resizing services for eligible Aquamarise® pieces. Please include your order number, photos, and a brief description of the issue when reaching out. We’ll guide you through the next steps and provide an estimated turnaround time.

We typically reply to all messages within 1 business day. During holidays or high-volume seasons, responses may take a bit longer — but we promise you’ll hear from us soon!

You can reach us through our contact form or email us directly at help@aquamarise.com. Please include your order number (if applicable) and any relevant details so we can assist you as quickly as possible.

Yes, we offer free exchanges for all U.S. customers as long as the item is eligible(excluding solid gold or platinum pieces) and has not been customized or engraved.
If your item includes an engraving, we can offer size alterations instead, available for an additional cost.