Shipping Policy
This Shipping Policy explains Aquamarise® order processing times, shipping methods, estimated delivery timelines, tracking information, carrier pickup cutoffs, and how we handle carrier delays, lost packages, and shipping-related issues.
1. Order Processing & Production Times
All processing times are listed in business days (Monday–Friday, excluding U.S. federal holidays). Processing time is separate from shipping transit time.
Regular (Non‑Custom) Orders
Most non-custom orders are processed within 1–4 business days. If an unexpected delay occurs, we will notify you.
Engraved / Personalized Orders
Engraved items are typically completed within 2–5 business days due to the personalization process.
Custom or Solid Gold Orders
Custom designs and solid gold orders typically take 2–8 weeks, depending on design complexity, material availability, and production schedules. If exotic or special-order materials are requested, additional time may be required.
Peak Seasons & Holidays
During high-volume periods (holidays, promotions, seasonal peaks), processing times may be longer. You will receive a shipping confirmation email when your order ships.
2. Business Days, Order Cutoff & Carrier Pickup Timing
Aquamarise® ships orders on business days only.
Carrier Pickup Cutoff
Orders completed after our daily carrier pickup cutoff may ship the next business day. (Carrier acceptance scans can occur later the same day or the following business day.)
Important Tracking Note
A shipping label may be created before the package receives its first carrier scan. Tracking may display “Pre‑Shipment” or “Label Created” until the carrier accepts the package. Tracking updates can take 24–48 hours to appear, especially during peak periods.
3. Shipping Origin
All orders ship from Florida, USA.
4. Shipping Rates & Shipping Methods
Domestic Shipping (United States)
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Free Standard Shipping (USA): USPS Ground Advantage
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Faster shipping options may be available at checkout (USPS/UPS, depending on destination and service availability).
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While we prioritize upgraded services, carrier transit times are estimates and are not guaranteed.
International Shipping
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We ship internationally to most countries where shipping services are available.
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Add an item to your cart and proceed to checkout to view available international shipping methods and rates for your location.
5. Estimated Delivery Times (Transit Estimates)
Transit times begin after your order ships (they do not include processing/production time). Delivery estimates may vary due to carrier conditions and destination.
U.S. Domestic Transit Estimates
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USPS Ground Advantage: 3–12 business days
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UPS Ground: 3–7 business days
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UPS 3 Day Select: 3 business days
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UPS 2nd Day Air: 2 business days
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UPS Next Day Air Saver: 1 business day
Important Notes
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These are estimated transit times, not guaranteed delivery dates.
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Weather events, peak seasons, service disruptions, and routing delays may affect delivery timelines.
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Shipping speed upgrades apply to transit time, not processing time.
6. International Shipping, Duties & Customs
International orders may be subject to customs processing and import fees determined by your country.
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Customs duties, VAT, taxes, and import fees are the buyer’s responsibility unless explicitly prepaid at checkout (if available).
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Customs processing timelines vary by country and may cause additional delays beyond the carrier’s estimated delivery window.
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Government-imposed customs charges are outside of our control and are non-refundable once an order is fulfilled/shipped.
We recommend checking your local import requirements before placing an international order.
7. Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with your tracking number.
You can track your shipment:
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On our order tracking page, and/or
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Directly on the carrier’s website (USPS or UPS)
Tracking updates are provided by the carrier and may not update in real time at every scan point.
8. Shipping Address Accuracy
Please verify your shipping address at checkout. Aquamarise® is not responsible for delays, delivery failures, or losses caused by incorrect or incomplete addresses provided at checkout.
Address Changes
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If you need to update your address, contact us as soon as possible. We can update the address only if the order has not shipped.
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Once an order has shipped, we are generally unable to change the delivery address.
Returned or Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal, or being unclaimed/undeliverable:
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Reshipping may require payment of a new shipping fee, and
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Original shipping fees (including expedited fees) are non-refundable.
P.O. Boxes
Some shipping services (especially UPS) may not deliver to P.O. Boxes. If a P.O. Box is used, please select a compatible shipping method where available.
9. Carrier Delays & Service Disruptions
Carrier delays can occur and are outside of Aquamarise®’s control. Delays may be caused by:
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Weather or natural events
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Holiday peak volume and seasonal backlogs
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Mechanical or staffing disruptions
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Address verification issues
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Customs inspections (international)
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Remote-area routing or service limitations
Delivered Scan vs. Actual Receipt
In some cases, carriers mark packages “Delivered” before the package is physically received (for example, early scans, multi-stop deliveries, or location-based delivery scans). If your tracking shows delivered but you cannot locate the package, please review the steps in Section 10 below.
10. Lost, Missing, or Damaged Packages
If your package arrives damaged, is missing, or appears lost in transit, please contact us at help@aquamarise.com as soon as possible.
Damaged Deliveries
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Report damage within 7 days of delivery.
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Include photos of the item, packaging, and shipping label to help us evaluate the issue.
Delivered but Not Received
If tracking shows Delivered but you did not receive the package, we may request that you:
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Confirm your shipping address
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Check with household members, neighbors, building management, or mailroom
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Look for a carrier “delivery location” note (front door, mailbox, parcel locker, etc.)
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Cooperate with carrier/insurance procedures when applicable
Insurance & Verification
Some shipping issues may require claim verification through a third-party insurer (such as Shipsurance) and/or the carrier. When verification is required, customer cooperation may be necessary to complete the process.
For replacement eligibility and requirements, please refer to our Replacement Policy.
11. Non‑Refundable Shipping Fees
Postage and shipping fees (including expedited shipping upgrades) are non-refundable once a label has been purchased or the order has shipped, except where required by applicable law.
12. Contact
For shipping questions, tracking help, or delivery concerns, contact us at:
Email: help@aquamarise.com
Please include your order number and the email used at checkout for faster assistance.