3–10 days
U.S. Standard
Customer Care
Shipping & Delivery
Processing times, delivery estimates, tracking, carrier delays and international customs — clearly laid out so you always know where your order stands.
Business days · Mon–Fri, excl. U.S. federal holidays
Free
U.S. Standard Shipping
On every domestic order — no minimum.
1–4 days
Processing · Ready-to-Ship
Most non-custom orders leave our studio within 1–4 business days.
Worldwide
Tracked & Insured
Full tracking and insurance on international shipments.
This Shipping Policy explains Aquamarise® processing times, shipping methods, delivery estimates, tracking, carrier delays, lost packages and international customs. All processing times are in business days (Mon–Fri, excluding U.S. federal holidays) and are separate from shipping transit time.
01
Processing Times
How long we take to prepare your order before it ships:
Regular · Non-Custom
Ready-to-ship pieces
Engraved · Personalized
Includes personalization
Custom · Solid Gold & Platinum
Made-to-order
If an unexpected delay occurs, we'll notify you. Exotic or special-order materials may require additional time.
02
Shipping Methods
- Free U.S. standard shipping on every domestic order.
- Expedited options are available at checkout for eligible orders.
- Worldwide delivery with full tracking and insurance, plus customs documentation.
03
Estimated Delivery
Transit windows once your order ships:
3–12 days
Expedited (est.)
2–4 weeks
International
Shipping times can't be guaranteed and delays may occur due to factors outside our control.
04
Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order any time.
05
Carrier Delays
If your order is delayed in transit, contact us and we'll help track and resolve it as quickly as possible. Delivery estimates are provided by the carrier and are not guaranteed.
06
Delivered but Not Received
If tracking shows Delivered but you didn't receive the package, please:
- Confirm your shipping address is correct.
- Check with household members, neighbors, building management or the mailroom.
- Look for a carrier delivery note (front door, mailbox, parcel locker).
Still missing? Email . Some issues require claim verification through a third-party insurer (such as Shipsurance) and/or the carrier — your cooperation may be needed. See our Replacement Policy for eligibility.
07
International Customs & Duties
Customs duties, VAT, taxes and import fees are not included in the product price and are the buyer's responsibility. Customs processing timelines vary by country and may add delays beyond the carrier's estimate — government-imposed processing is outside our control.
We recommend checking your local import requirements before placing an international order.
08
Shipping Fees
Postage and shipping fees — including expedited upgrades — are non-refundable once a label has been purchased or the order has shipped, except where required by applicable law.
09
Contact
For shipping questions or tracking help, email with your order number and checkout email.
Aquamarise® · 305 Government Avenue, Niceville, FL 32578, United States
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