Fraud & Abuse Policy

We're committed to a safe and fair shopping experience. Fraudulent behavior and policy abuse harm both customers and our business. This policy outlines actions that may result in order cancellation, replacement or refund denial, account restriction, or refusal of future service.

Fraud or abuse may include, but is not limited to:

This list is not exhaustive.

Orders marked delivered by the carrier are considered fulfilled. If a replacement is issued as a courtesy and the original is later received, the duplicate item must be returned — failure to do so may result in billing for the retained item.

Repeated delivery claims, refusal to cooperate with verification, or failure to return duplicates may be classified as abuse.

For delayed or lost shipments requiring third-party insurance claims (including Shipsurance), customers must cooperate fully with verification. Missing forms, documentation or deadlines may result in claim denial, and unverifiable claims may have replacement or refund requests denied.

Filing a chargeback or payment dispute without contacting us first may be considered abuse. We reserve the right to:

• Submit all relevant documentation to payment processors.
• Contest chargebacks with order records, tracking, communication history and policy disclosures.
• Restrict or permanently block future purchases after unresolved or abusive disputes.

Chargeback activity may result in immediate suspension of support or fulfillment.

In cases of confirmed or suspected fraud or abuse, we reserve the right to cancel pending orders; deny replacements, refunds or exchanges; restrict or close accounts; refuse future service; and share relevant documentation with payment processors, insurers or platforms when required.

These actions may be taken without prior notice where necessary to protect our business and customers.

Submitting false statements, altered documentation or misrepresenting order status may result in denial of claims, cancellation of open requests and loss of eligibility for future support. We determine claim validity based on available evidence, carrier data and insurer verification.

Abusive language, threats or harassment directed toward staff will not be tolerated, and may result in immediate termination of communication, cancellation of active orders and refusal of future service.

This policy is enforced consistently and fairly. Decisions are made based on order history, claim patterns, documentation and verification results.

Nothing in this policy limits rights provided under applicable consumer protection laws.

Questions about this policy or order verification? Contact us at help@aquamarise.com — please include your order number and the email used at checkout.