Cancellation Policy
When an order can be canceled depends on what it's made of and where it is in production. Here's exactly how the windows work — and what to do once something has shipped.
This Cancellation Policy explains when an order may be canceled, how cancellation windows differ by product type, and what to do if an order has already shipped. To reach us about any order, email help@aquamarise.com as soon as possible.
Order Changes & Address Updates
Need to update a shipping address or change an order? Contact us as soon as possible at help@aquamarise.com.
- Changes may be possible only before the order is fulfilled or shipped.
- Once a shipping label is created or the order enters packing/production, changes may be limited.
Non-Custom Items
Sterling Silver · Vermeil · Tungsten Carbide
- Orders may be canceled for a full refund before shipment — unless the order includes engraving or personalization.
- Once shipped, cancellation is no longer possible. Eligible items may be returned under our Returns & Refunds Policy within the standard window.
Gold, Platinum & Custom
Solid Gold · Platinum · Customized & Personalized
You may request cancellation within 8 hours of purchase. After that, cancellation may not be possible once production has begun — sourcing, casting, engraving, setting or polishing.
Because these items are often made specifically for the customer, cancellation requests submitted after the window are not guaranteed.
Already Shipped
Once an order has shipped it cannot be canceled. If the item is eligible, you may request a return under our Returns & Refunds Policy once delivered.
Refused or undeliverable shipments may still be subject to return requirements and applicable fees, depending on the reason for return and condition on arrival.
Refund Timing
Approved cancellations are refunded to the original payment method. Processing time varies by payment provider and typically appears within several business days after the cancellation is confirmed.
Our Right to Cancel
Aquamarise® reserves the right to cancel or refuse any order where permitted by law — including suspected fraud, verification issues, pricing errors or inventory/production limitations. See our Fraud & Abuse Policy for more.
By placing an order with Aquamarise®, the customer acknowledges and agrees to comply with this Cancellation Policy and all related store policies.
Need to change an order?
Email us right away with your order number and the email used at checkout — the sooner we hear, the more we can do.
Shop by Gemstone & Style
Explore the collections behind the guides — from moss agate to gothic black rings, chosen with intention.
Declare withdrawal
Please fill out the following form to declare your withdrawal from the contract.
