This Cancellation Policy explains when an order may be canceled, how cancellation windows differ by product type, and what to do if an order has already shipped.
1. Order Changes & Address Updates
If you need to update your shipping address or make a change to your order, contact us as soon as possible at help@aquamarise.com.
Changes may be possible only before the order is fulfilled or shipped.
Once a shipping label is created or the order enters packing/production, changes may be limited.
2. Cancellations for Non‑Custom Items
Sterling Silver, Vermeil, and Tungsten Carbide Pieces
Orders may be canceled for a full refund before shipment, unless the order includes engraving or personalization.
Once shipped, cancellations are no longer possible. If eligible, the item may be returned under our Returns & Refunds Policy within the standard return window.
3. Cancellations for Solid Gold, Platinum, and Customized Pieces
Solid Gold, Platinum, and Customized Pieces (including custom and personalized orders)
You may request cancellation within 8 hours of purchase.
After 8 hours, cancellation may not be possible if production has begun (including sourcing materials, casting, engraving, setting, polishing, or other made-to-order work).
Because these items are often made specifically for the customer, cancellation requests submitted after the window are not guaranteed.
4. Orders That Have Already Shipped
Once an order has shipped:
It cannot be canceled.
If the item is eligible, you may request a return under our Returns & Refunds Policy once the package is delivered.
Refused or undeliverable shipments may still be subject to return requirements and applicable fees, depending on the reason for return and condition upon arrival.
5. Refund Timing for Approved Cancellations
Approved cancellations are refunded to the original payment method. Processing time may vary by payment provider and typically appears within several business days after the cancellation is confirmed.
6. Right to Refuse or Cancel Orders
Aquamarise® reserves the right to cancel or refuse any order where permitted by law, including (but not limited to) suspected fraud, verification issues, pricing errors, or inventory/production limitations. For more information, see our Fraud & Abuse Policy.
Contact
Email: help@aquamarise.com Please include your order number and the email used at checkout.
Policy Acceptance
By placing an order with Aquamarise®, the customer acknowledges and agrees to comply with this Cancellation Policy and all related store policies.
This ring set is even more beautifulin person.
My loved her surprise and that we have these amazing matching rings.
His ring is tungsten so very strong made beautiful with the citrine inlay.
Hers is stunning silver and citrine with the leaf setting. Just incredible craftsmenship!!
I want to get her a few more colors to have more options.
I am absolutely blown away by these beautiful rings I received I will for sure most likely buy another set in purple but go buy because you will not be disappointed, also the delivery was amazing took less then a 2 weeks to deliver amazing product and for amazing prices, this was so worth it !!