Replacement Policy

A replacement may be approved, at our discretion, in the following situations:

• Production error — incorrect engraving or personalization, or an incorrect item sent.
• Manufacturing defect, verified by our team.
• Carrier-confirmed loss in transit, once the carrier or insurer confirms the loss.
• Cracked tungsten carbide or titanium bands — not a manufacturing defect, but replaced at a discount as described in our Warranty.

Supporting documentation may be required to review the request, including photos of the item, packaging and shipping label.

To request a replacement, please provide the following:

• Order number.
• Name and email used at checkout.
• A brief description of the issue.
• Photos when applicable — clear images of the item and the affected area (engraving, personalization or damage).

Every order ships insured. If a shipment is delayed or believed lost, we open the carrier trace and, where needed, the insurance claim ourselves (our insurer is Shipsurance). To complete it we may ask you to:

• Confirm the shipping address and the delivery details.
• Sign a short statement that the parcel was not received, or send photos of a damaged parcel.
• Reply within the carrier's or insurer's deadlines.

Tell us within 7 days of the expected delivery date (if tracking has not moved for 7 business days in the U.S. or 20 internationally, that is the moment). A replacement ships once the carrier or insurer confirms the loss; a claim cannot be completed without the details only you can confirm, so a request may be delayed or denied if we do not hear back.

If tracking shows Delivered but the package has not arrived, check with household members, neighbors, building management or the mailroom, then email us within 7 days of the delivery scan. A carrier-confirmed misdelivery is handled like a lost parcel. Theft after a confirmed delivery is covered when Shipping Protection was added at checkout; without it, an order the carrier has marked delivered is considered fulfilled, as stated in our Terms of Service.

Once a replacement is approved and issued, the order becomes final sale. This means:

• No refunds for replacement orders.
• No additional exchanges.
• No further replacement remakes.

This applies to all replacement shipments, including goodwill replacements and corrected remakes. Replacement pieces remain covered by the Limited Lifetime Warranty against manufacturing defects.

If a replacement is issued and the original package is later received, the buyer must return the duplicate item.

• Return instructions will be provided.
• If duplicate item(s) are not returned, we may invoice the buyer for the retained item or, where permitted by law and authorized by our terms or payment method, charge the original payment method for its value.

This requirement exists to prevent duplicate fulfillment and ensure fair outcomes.

Refunds are not available for replacement orders. If a refund is requested after a replacement has been issued:

• All items received must be returned, including the original item and any replacement item(s).
• Items must be returned in the condition required by our other published policies and applicable law.
• Any refund determination will be made after all items are received and inspected.

Requests that do not include the return of all items received will be denied.

A replacement request may be denied if:

• Required documentation is not provided.
• The details needed to complete the carrier or insurer claim are not provided.
• The issue results from misuse, improper care, alteration or normal wear.
• The request is made later than 7 days after delivery (damage, wrong item, parcel marked delivered but not received) or after the carrier trace window.

This policy does not limit any rights you may have under applicable consumer protection laws in your jurisdiction.

By proceeding with a replacement request or accepting a replacement shipment, the customer acknowledges and agrees to comply with this Replacement Policy, our Fraud & Abuse Policy, and all related store policies.