Aquamarise® FAQ

Aquamarise® is a family-run fine jewelry studio in Niceville, Florida, founded in 2016. We design and make fantasy- and nature-inspired engagement rings, matching couples’ ring sets, wedding bands and bespoke solid gold and platinum rings.

Every design begins as an original sketch drawn in our studio, not a catalog mount, and every order is inspected, boxed and shipped from Niceville. We work in 925 sterling silver, 14K gold vermeil, black ruthenium, 10K to 18K solid gold, platinum and tungsten carbide, with a gemstone range that runs from moissanite and lab-grown diamond to moss agate, alexandrite, sapphire and moonstone. Ready-to-ship pieces leave in 1 to 4 business days; solid gold and platinum are made to order in 3 to 6 weeks. You can read our story on the About page and customer photos on the reviews page.

Yes. Aquamarise® is a registered U.S. business, Aquamarise LLC, that has designed and shipped jewelry from Niceville, Florida since 2016. We sell through aquamarise.com and a verified Etsy shop that has been open since our first year.

Here is what you can check for yourself: a 4.9-star average across more than 38,000 verified reviews on aquamarise.com and Etsy, with 24,269 of them on this site alone; Etsy publicly shows years in business and sales counts; every order ships with tracking; our warranty, returns and shipping policies are published in full with effective dates; and a real person answers help@aquamarise.com within one business day. Customer photos, review breakdowns and our Etsy link are on the reviews page.

Aquamarise® is based in Niceville, Florida, on the Gulf Coast (ZIP 32578). Our design work, quality control and shipping all happen here, so every parcel, domestic or international, leaves from the same Florida studio with a U.S. return address.

We are online only, with no retail showroom, and we ship across the United States by USPS and FedEx and worldwide by DHL Express. Transit windows, expedited options and customs notes are on the Shipping & Delivery page.

Our founder and lead designer draws every Aquamarise® design in-house, and the studio is run by our family. Signature lines such as Starry Night®, Orion Nebula®, Skye Kite® and Lovers of the Dark™ are registered or claimed marks of Aquamarise®, which is why you will not find the same rings sold under other names.

Each design moves from sketch to a 3D model, then to casting and stone setting with specialist partners we have worked with for years, and back to our bench for finishing and inspection. Meet the studio and see the process on our About page.

Three things. First, originality: our rings are drawn in-house rather than bought from a manufacturer’s catalog, so the celestial, woodland and fantasy motifs you see here are ours. Second, range: the same design language runs from a $100 sterling silver ring to a bespoke platinum commission, so you can choose a metal for your budget without changing your taste. Third, honesty in how things are made: solid gold and platinum are made to order rather than mass-produced, gemstone origins are stated on every listing, and our warranty, returns and lead times are published in plain language.

Our jewelry is for people who want something non-traditional, from fantasy-inspired engagement rings to matching couples’ sets, and it is backed by responsible sourcing and a written warranty.

Yes. Every piece is handcrafted in small batches or, for solid gold and platinum, one at a time to order. We work with trusted specialist partners for casting and stone setting, and all finishing, quality control and final inspection are done by our studio in Florida.

Before a ring is boxed we check stone security, prong alignment, shank thickness, the metal stamp and the finish, and we photograph made-to-order pieces for our records. That process is why we can offer a written warranty against manufacturing defects on every metal we sell.

Because we sell directly from our own studio with no showroom, no wholesalers and no mass inventory sitting in a vault. Traditional retail jewelry typically carries a markup of two to three times its cost to pay for those things; we do not have them.

Three other factors keep prices honest. Our sterling silver, gold vermeil and tungsten collections are built for everyday budgets. Solid gold and platinum rings are made to order, so you pay for metal weight and craftsmanship rather than storage and unsold stock. And we offer moissanite and lab-grown diamonds, which cost a fraction of mined stones with the same sparkle and are graded on the same 4Cs. Every price is fixed and identical for every customer.

Our signature collections are Orion Nebula®, Starry Night®, Skye Kite® and Lovers of the Dark™. Orion Nebula® and Starry Night® draw on the night sky, with engraved star fields, crescent moons and galaxy-toned stones such as blue sandstone and black opal. Skye Kite® is our lighter, airy line of kite- and shield-cut stones. Lovers of the Dark™ is our black ruthenium and black-stone range for people who want something gothic and quiet.

The name itself blends “Aqua”, for fluidity and clarity, with “Marise”, for rising together, which is the idea behind our couples’ sets.

No. Aquamarise® is an online-only studio based in Niceville, Florida, where all designs are created and all orders are shipped. Keeping no showroom is one of the reasons our prices are lower than a mall jeweler’s.

Instead of a storefront we give you what you need to buy confidently at a distance: a free one-time size exchange on eligible U.S. orders, a U.S. ring sizer you can order first, detailed photos and video on every listing, more than 24,000 on-site reviews with customer photos, and, for bespoke rings, a 3D rendering you approve before production begins. Questions before you buy? Email help@aquamarise.com.

Yes. Seasonal promotions are listed in our Sale collection, and email subscribers hear about new arrivals and offers first. Outside those promotions prices are fixed; we do not negotiate individual orders or price-match, because every customer pays the same price for the same ring.

The most accurate method is to measure the inside diameter of a ring that already fits the intended finger and match it on our ring size chart. Ring sizes follow the ISO 8653 standard of inner circumference in millimeters: a U.S. size 6 is 16.5 mm across and 51.9 mm around, a size 7 is 17.3 mm across and 54.4 mm around, and each full U.S. size adds about 0.8 mm of diameter.

If you have no ring to measure, wrap a strip of paper snugly around the base of the finger, mark where it overlaps, and measure the length in millimeters. Measure at the end of the day, when fingers are largest, and never when your hands are cold. For a surprise, order our U.S. ring sizer or borrow a ring your partner wears on that finger. Our guide to measuring ring size at home ranks five methods by accuracy.

Choose the larger size. Fingers swell during the day, in warm weather and during exercise, and a ring that is slightly loose is comfortable while one that is slightly tight is not. Wide bands of 6 mm and up sit on more of the finger, so they usually need a half size up from a narrow band. Comfort-fit bands, which are rounded on the inside, fit about a quarter size looser than flat bands of the same marked size.

Aquamarise® offers half sizes on most rings and quarter sizes on solid gold and platinum, so you rarely have to settle for a compromise. If you are still unsure, email help@aquamarise.com with your measurements and the ring you are considering, and we will recommend a size.

Yes. Half sizes are available on most rings from U.S. 3 to 13. Quarter sizes are available on solid gold and platinum rings from size 3 to 11, because those rings are cast to order and can be made to any measurement. Tungsten carbide bands, which are ground rather than cast, come in whole and half sizes only.

Yes. U.S., U.K. and European ring sizes are unisex; a size 9 is the same circumference whoever wears it. The difference is only in the typical range: women most commonly wear U.S. 6 to 6½, and men most commonly wear U.S. 9 to 10½. Use the same size chart for both rings in a couples’ set, and remember that wide men’s bands often need a half size up.

For U.S. orders, Aquamarise® offers one complimentary size exchange on eligible non-custom, non-engraved designs within 14 days of delivery, excluding solid gold and platinum, which are made to your size. Email help@aquamarise.com with your order number and the size you need; once approved we send a prepaid label and ship the new size at no charge.

Engraved and custom rings are final sale, so confirm sizing before adding engraving. If an engraved or gold ring needs adjusting, resizing is available on most metals from $65. Full terms are in Returns & Exchanges.

Most can. Solid gold and platinum rings can typically be resized up to two sizes in either direction. Sterling silver and gold vermeil can be resized within a narrower range, usually one size, because the finish must be reapplied afterward. Rings with stones set all the way around (full eternity bands) cannot be resized without disturbing the settings.

Tungsten carbide, titanium and Damascus steel cannot be resized at all: tungsten is too hard to cut and rejoin, and the others cannot be soldered cleanly. For those metals use the free size exchange instead. Read why tungsten rings can’t be resized for the details.

Resizing starts at $65 and is quoted per piece based on the metal, the size change and the design. Solid gold and platinum are the most straightforward; rings with side stones, engraving or a rhodium finish take more steps. The quote includes return shipping to you within the U.S.

For a wrong size on a new order, the free one-time size exchange is usually the better route. Email help@aquamarise.com with your order number, the current and desired size, and a photo of the ring to receive a quote and turnaround time.

Yes. If the size is wrong, use the free size exchange within 14 days of delivery on eligible non-custom U.S. orders, or request resizing on metals that allow it. We can also ship to a different address so the ring stays a surprise. Custom or engraved gifts are final sale and cannot be exchanged, so for a surprise we recommend ordering a ring sizer first or measuring a ring your partner already wears on that finger.

Yes. Order our U.S. ring sizer to try sizes at home before committing to a made-to-order or engraved ring. You can also match a ring that already fits against the diameter chart on our size chart. For solid gold and platinum orders we are happy to confirm your measurement by email before production starts.

Yes. U.S. standard shipping is free on every order with no minimum. Orders ship by USPS Ground Advantage, which typically arrives in 3 to 10 business days after dispatch, with tracking. Faster FedEx options are available at checkout: Home Delivery for $10, 2Day for $22 and Overnight for $35. International rates are calculated at checkout by destination and shown before you pay. See the Shipping Policy.

Ready-to-ship pieces leave our Florida studio within 1 to 4 business days. After dispatch, U.S. transit times are: USPS Ground Advantage (free), 3 to 10 business days; FedEx Home Delivery ($10), 3 to 5 business days; FedEx 2Day ($22), 2 business days; FedEx Overnight ($35), 1 business day.

Expedited shipping shortens transit only. It does not shorten the 1 to 4 days of processing, the 1 to 4 days engraving adds, or the 3 to 6 weeks a made-to-order gold or platinum ring takes. Business days are Monday to Friday, excluding U.S. federal holidays.

Add processing time to transit time. A ready-to-ship ring on free shipping: 1 to 4 business days to dispatch plus 3 to 10 in transit, so roughly one to two weeks, and often sooner. With engraving, allow 1 to 4 extra business days. Solid gold and platinum rings are made to order in 3 to 6 weeks, then ship. Custom tungsten bands take 3 to 8 weeks.

Every product page shows an estimated delivery window above the Add to Cart button, and you receive tracking by email the moment your order ships. If you have a hard date such as a proposal or wedding, email help@aquamarise.com before ordering and we will tell you honestly whether it is achievable.

Yes. We ship to most countries with DHL Express, fully tracked and insured, with customs documentation prepared by us. International delivery typically takes 2 to 4 weeks including customs clearance, and many destinations arrive faster.

Add an item to your cart and enter your address at checkout to see the exact rate and options for your country. Where the option is offered, you can prepay duties and taxes at checkout so the parcel is delivered with nothing further to pay.

Yes. The United Kingdom, Canada, Australia, New Zealand and the E.U. are among our most common international destinations, and we ship to most other countries as well. Orders travel by DHL Express with tracking, and duties and taxes can usually be prepaid at checkout so there are no surprise fees on delivery. Delivery estimates for your country appear at checkout once you enter your address.

No. Import duties, VAT and local taxes are set by your country and are not included in the product price; they are the buyer’s responsibility. For many countries, checkout lets you prepay them, which we recommend, because the parcel then clears customs without a separate invoice or a delivery hold. If duties are not prepaid, the carrier collects them before releasing the parcel.

USPS for free U.S. standard shipping, FedEx for expedited U.S. options, and DHL Express for international orders, with DHL eCommerce offered to a few destinations. All three provide door-to-door tracking. The carriers and services available for your address are shown at checkout.

You will receive a shipping confirmation email with a tracking number as soon as your order leaves the studio. Use it on our order tracking page for a combined view, or on the carrier’s own site. Tracking can take up to 24 hours to show the first scan after the label is created.

Yes, with USPS. FedEx and DHL cannot deliver to P.O. boxes, so if your address is a P.O. box, choose the free USPS option at checkout and it will arrive normally.

Yes. Enter any shipping address at checkout, such as your workplace or a friend’s home, and the parcel goes there with plain outer packaging. If you need something specific, such as holding a shipment until a date or delivering to a hotel, email help@aquamarise.com after ordering and we will arrange it.

Email help@aquamarise.com with your order number and the checkout email as soon as tracking stops updating. We open a trace with the carrier and, where needed, a claim with our shipping insurer, which can take a few days and may require your confirmation of the address. Once the loss is confirmed we replace the item or refund you under our Replacement Policy.

Contact help@aquamarise.com within 7 days of delivery with photos of the item, the packaging and the shipping label, plus your order number. We assess the damage and arrange a repair or replacement under the Replacement Policy; keep the packaging until we confirm, in case the carrier needs to inspect it.

First confirm the address on your order. Then check with household members, neighbors, building management or the mailroom, and look for a carrier note such as “front door”, “mailbox” or “parcel locker”. Carriers sometimes scan a parcel as delivered a day before it actually arrives.

If it has not turned up within 48 hours, email help@aquamarise.com and we will open a trace with the carrier. Some cases require a claim through the carrier or our insurer, and we will guide you through it.

Customs may ask for identification, a phone number or payment of duties that were not prepaid. Respond to the carrier promptly; government processing time is outside our control, and parcels that sit unclaimed can be returned to us. If you are unsure what is being requested, forward the notice to help@aquamarise.com and we will help you read it.

You have 14 days from delivery to request a return on eligible non-custom items. The piece must be brand-new, unworn and unaltered, in resaleable condition with all original packaging. Custom, engraved, personalized and made-to-order pieces are final sale. Returns received more than 30 days after delivery are not refundable and, if approved, may receive store credit only.

Eligible U.S. returns get a prepaid label with a flat $7 deducted from the refund. Solid gold and platinum returns carry a 20% restocking fee because they were made to order. Refunds are issued within 7 business days of inspection. The full policy, effective July 2026, is on the Returns & Refunds page.

No. Engraved, custom, semi-custom, personalized and made-to-order pieces, including solid gold and platinum rings made in your size, are final sale because they are produced specifically for you and cannot be resold.

This does not limit your protection against faults. A manufacturing defect is covered by the warranty, an engraving error on our side is corrected free, and a wrong or damaged item is handled under the Replacement Policy.

Email help@aquamarise.com within 14 days of delivery with your order number, the checkout email and the item(s) you want to return; the reason is optional but helps us improve. You can also start it directly in our return portal. Once approved you will receive instructions and, for U.S. orders, a prepaid return label. Pack the item in its original box and keep your drop-off receipt until the refund posts.

U.S. returns: we provide a prepaid label and deduct a flat $7 from your refund. You may use your own carrier at your own risk; if you do, keep the receipt and tracking, because we cannot refund a return that never arrives. International returns: you cover return shipping and must send the parcel with duties prepaid (DDP); parcels arriving with unpaid duties may be refused.

Only on solid gold and platinum, which are made to order: approved refunds on those carry a 20% restocking fee to cover the metal, casting and labor already spent. There is no restocking fee on sterling silver, gold vermeil, black ruthenium, tungsten carbide, titanium or Damascus steel. A 10% restocking fee applies if you return an item after already using the free exchange on it.

Refunds are issued within 7 business days of receiving and inspecting the return, to the original payment method. Your bank or card issuer may take another 3 to 7 business days to post the funds. Original shipping fees, expedited upgrades and customs duties are non-refundable, except where the law requires otherwise.

Yes. Eligible non-custom U.S. orders get one complimentary exchange within 14 days of delivery, excluding solid gold and platinum. The item must be unworn with its original packaging. Exchanges cover ring-size changes or a variation of equal or lesser value, and we send a prepaid label for the first one.

Yes, the first one. We send a prepaid label and ship the new size at no charge on eligible non-custom U.S. orders within 14 days of delivery. A second exchange on the same order carries a $10 postage fee, and returning an item after a free exchange carries a 10% restocking fee. Engraved, custom and solid gold or platinum rings are not eligible, because they are made in your size.

Yes, for a design of equal or lesser value, within the same 14-day window and condition rules. If you want a more expensive design, return the original for a refund and place a new order. Email help@aquamarise.com with your order number and the design you would like instead, and we will confirm eligibility before you send anything back.

Email help@aquamarise.com within 14 days of delivery with your order number and the size or variation you need. Once approved you receive a prepaid label (U.S.) and instructions, and the replacement ships when the original is scanned by the carrier. International customers pay shipping both ways and must send duties prepaid.

Use the free size exchange. As long as the ring is not engraved or custom, is unworn and is within 14 days of delivery, we swap it for the right size at no charge on eligible U.S. orders. If you engraved it, resizing is available on most metals from $65, and the engraving is preserved in almost every case.

Yes. Each ring in a set is sized individually, so you can exchange just the ring that needs a different size under the same 14-day, unworn conditions. Contact help@aquamarise.com with the order number and which ring needs changing, and keep the other ring; you do not need to send the whole set back.

International exchanges are accepted under the same 14-day rules, but the customer pays shipping in both directions and must send the return with duties prepaid to avoid delays. Import duties and taxes paid on the original order are non-refundable, so for a simple size change it is often cheaper to have the ring resized locally after checking with us that the metal allows it.

All major credit and debit cards (Visa, Mastercard, American Express, Discover) plus the digital wallets offered at checkout: Shop Pay, Apple Pay and Google Pay. Payments are processed through Shopify’s PCI-compliant, encrypted checkout; we never see or store your card number, and we do not take payment by phone or email.

You receive an order confirmation by email immediately after paying. For bespoke rings, the quote is paid through a private checkout link once you approve the rendering.

Prices can be displayed in your local currency using the selector in the header. Depending on your country, checkout charges in that currency or in U.S. dollars, in which case your bank converts it at its own rate and may add a small foreign-transaction fee. The amount shown on the final checkout screen, in the currency shown there, is the amount you will be charged.

No. Every Aquamarise® price is fixed and based on metal weight, gemstone type and size, and the labor involved, and it is the same for every customer whether they order today or next month. We do not run haggling or private discounts, which keeps pricing fair and lets you compare designs on their merits. Seasonal offers appear in the Sale collection and go to email subscribers first.

Ready-to-ship pieces are processed in 1 to 4 business days. Engraving adds 1 to 4 business days. Solid gold and platinum are made to order in 3 to 6 weeks, and custom tungsten, titanium or Damascus bands in 3 to 8 weeks. Processing days are Monday to Friday, excluding U.S. federal holidays, and are separate from shipping transit time.

Processing covers a final inspection, cleaning, boxing and the customs paperwork for international orders. If an unexpected delay occurs we email you before the promised date, not after.

You can speed up delivery with FedEx Home Delivery, 2Day or Overnight at checkout, which shortens transit to 1 to 5 business days. Expedited shipping does not shorten production or engraving time. If you have a deadline for a made-to-order or engraved ring, email help@aquamarise.com before ordering and we will confirm whether the date is realistic and, where possible, prioritize the order; we would rather say no than promise a date we cannot keep.

It depends on what you ordered. Sterling silver, gold vermeil, black ruthenium and tungsten orders can be canceled for a full refund any time before they ship, unless they are engraved or personalized. Solid gold, platinum, custom and engraved orders can be canceled within 8 hours of purchase, before sourcing, casting or engraving begins; after that window cancellation is not guaranteed because metal and stones have been committed.

Once an order has shipped it cannot be canceled, but eligible items can be returned after delivery under the 14-day policy. Approved cancellations are refunded to the original payment method within a few business days. Email help@aquamarise.com with your order number as soon as you decide. Full terms, effective July 2026, are in the Cancellation Policy.

Address changes and size changes are possible until the order is packed or enters production, and the safest window for any change is the first 8 hours after purchase. Once a shipping label is created or engraving has started, changes are usually no longer possible; at that point a size issue is handled through the free exchange after delivery.

Email help@aquamarise.com with your order number and the change you need as soon as you notice, and include the new address or size in the first message so we can act on it immediately.

Only before the ring enters production. Once laser engraving begins it cannot be changed, because the metal has been permanently marked; re-engraving over an existing message is not possible on most bands. Ready-to-ship orders move fast, often the same or next business day, so email help@aquamarise.com immediately if you spot a typo or want a different message.

Yes. Ship to any address you choose and use your own email for the order. By default we share order details only with the contacts on the order, so if a partner may also contact us, tell us at help@aquamarise.com which of you should receive updates and we will note it on the order. Our outer packaging is plain, and the presentation box is inside.

Every ring arrives in our signature presentation box, ready to give, and the box is included at no charge. If you would like a short gift note included, email help@aquamarise.com with your order number after checkout and we will add it. Gift recipients can use the free size exchange within 14 days of delivery on eligible U.S. orders, and the warranty stays with the original purchaser’s order number.

Yes, immediately by email, followed by a shipping confirmation with tracking when the order leaves the studio, and for made-to-order rings a note when production begins. If you cannot find them, check your spam folder, then email help@aquamarise.com with the name used at checkout and we will resend them.

A made-to-order ring is cast, set and finished after you order it, in your exact size, gold color and karat, rather than taken from stock. All solid gold and platinum rings are made to order, which is why they can be produced in quarter sizes, in 10K, 14K or 18K, and in yellow, rose or white gold from the same design.

Because the ring is made for you, it is final sale, cancellation is limited to the first 8 hours, and returns carry a 20% restocking fee. Lead time is 3 to 6 weeks, and a made-to-order ring is covered by our limited lifetime warranty against manufacturing defects.

Most sterling silver, gold vermeil, black ruthenium and tungsten carbide designs are in stock and leave the studio within 1 to 4 business days. Their product pages show “Ready to ship” with an estimated delivery window above the Add to Cart button. A small number of silver designs are made to order in 2 to 6 weeks; those pages say so instead.

If a size is out of stock, the page will not let you add it, so what you can buy is what we can ship; email help@aquamarise.com if you want to be told when a size returns.

3 to 6 weeks from order to dispatch, depending on the design, the stone and current studio volume. Simple bands and designs with stocked stones finish nearer 3 weeks; halo, three-stone and pieces with special-order stones nearer 6. Adding an appraisal extends this by 2 to 4 days. You receive an email when production starts and again with tracking when the ring ships. Delivery windows are shown on every solid gold product page.

It lets us offer more than 800 solid gold designs in every size, karat and gold color without holding mass-produced inventory, and it avoids wasting precious metal on rings nobody buys. You get a ring cast for you, in the exact specification you chose, and the price reflects materials and craftsmanship rather than storage and unsold stock. The trade-off is patience: 3 to 6 weeks instead of 3 days.

For existing designs, the product photos and video show the exact design you will receive, and many listings include customer photos in the reviews. For bespoke rings you receive a 3D rendering to approve before production starts. Made-to-order rings follow the approved design exactly, so please review size, metal, karat and stone carefully at checkout; those details cannot be changed once casting begins.

Standard engraving is free on every Aquamarise® ring in our Arial (Print) font, including both rings in a couples’ set, across sterling silver, vermeil, black ruthenium, tungsten, titanium, gold and platinum. A custom or decorative font is $25. Engraving is done by laser inside the band, so it is precise, permanent and invisible when the ring is worn. Examples of fonts and spacing are on the engraving page.

Arial (Print) is our standard font and is free. We use it because it stays crisp and legible even on 1.5 mm bands, where a script would blur. For a script, serif or decorative font, email help@aquamarise.com before ordering; custom fonts are $25 and we check feasibility against your band width and character count before confirming.

Up to 16 characters including spaces on women’s rings and up to 25 on men’s rings. The limit depends on the inside circumference and band width, so very narrow or heavily textured bands may hold fewer. Short messages, initials and dates read best; a date in the form 06.14.2026 is 10 characters, and “Always & Forever” is 16.

Yes. We support ♥ ♡ ☾ ✩ ★ ✿ ♬ ♯ • ■ at no extra charge, and you can email a logo, fingerprint outline, sound wave or handwriting sample as an SVG file for approval. Custom artwork is treated like a custom font ($25) and we confirm feasibility against band width before charging anything.

Most rings with a band width of 1.4 mm or wider, in every metal we offer. The engraving goes on the inside of the band next to the metal stamp, so it stays private. If a design cannot be engraved, for example a very thin stackable or a full eternity band, the engraving option will not appear on its product page.

Engraving adds 1 to 4 business days to processing for ready-to-ship rings, which covers the laser work and a second inspection. For made-to-order gold and platinum it is done during production and adds no extra time.

No. Engraved rings are final sale because they are personalized and cannot be resold. The exception is an engraving error on our side, which we correct free of charge. Manufacturing defects remain covered by the warranty regardless of engraving. See the Custom & Personalized Orders Policy.

Usually, yes, on solid gold, platinum, sterling silver and vermeil. Resizing keeps the engraving intact in most cases, though its position can shift slightly toward the seam. If the text would be cut, we re-engrave it after resizing. Tungsten and titanium cannot be resized. Email help@aquamarise.com for a quote.

If the engraving does not match the text you entered at checkout, we re-engrave or replace the ring at no charge and cover shipping both ways. If it matches what you typed, we cannot change it, so please check spelling, spacing and punctuation before you order; engraving is produced exactly as entered, including capitalization.

Engraving that matches your text and meets our quality standard is complete; depth, font rendering and alignment vary slightly by metal, and those variations are not grounds for a refund. Photos on the engraving page show what to expect on each metal so there are no surprises.

Yes, and both are free. Couples often choose their date, initials, or a message split across the two rings so it reads in full only when they are side by side.

No. Laser engraving removes only a fraction of a millimeter of metal from the inside surface, and we only engrave bands wide and thick enough to keep full strength. It does not affect resizing on metals that can be resized, and it does not affect the warranty.

925 sterling silver with a rhodium finish; 14K rose and yellow gold vermeil over sterling silver; black ruthenium finish over sterling silver; 10K, 14K and 18K solid gold in yellow, rose and white; platinum; tungsten carbide; titanium; and Damascus steel. Every piece is stamped with its metal mark (925, 10K, 14K, 18K or PT950), and the metal is stated on every product page.

Each metal suits a different budget and wearer: sterling and vermeil for value, tungsten for scratch resistance, gold and platinum for heirloom durability. Compare weight, hardness, care and price in our precious metal guide.

Our sterling silver and white gold carry a rhodium finish, a bright, hard platinum-group barrier that resists the tarnish bare silver is known for. Solid yellow and rose gold, platinum and tungsten carbide do not tarnish. Gold vermeil is real 14K gold over sterling silver, so its surface behaves like gold.

To keep any ring bright, take it off for pools, hot tubs and cleaning with chemicals, keep it away from perfume and abrasive polish, and store it dry. Care steps are in our jewelry care guide; the chemistry is explained in Does sterling silver turn green?.

It depends on the piece, and every product description states exactly what the stone is. We work with three kinds of stone. Natural gemstones such as moss agate, sapphire, moonstone, garnet and natural diamond are mined. Lab-created gemstones such as moissanite, lab-grown diamond, lab-created alexandrite and lab-created sapphire are grown rather than dug and have the same composition as the mined mineral. At our most accessible price points some designs use simulated gemstones, which are made to resemble a stone rather than being that mineral, and those listings say so.

Moissanite is a real gem in its own right, silicon carbide, not glass. Stones over 1/2 carat come with independent documentation: an IGI or GIA report for diamonds and a GRA certificate for moissanite. We follow the FTC’s Jewelry Guides on how stones must be described, so “natural”, “lab-created” and “simulated” are always disclosed on the product page.

Moissanite, lab-grown and natural diamonds, sapphire, ruby, emerald, alexandrite, moss agate, blue sandstone, Herkimer diamond, rutilated quartz, garnet, tanzanite, amethyst, moonstone, topaz, opal, morganite, aquamarine, peridot and citrine, among others. Hardness matters for a daily-wear ring: sapphire and ruby are 9 on the Mohs scale, moissanite 9.25, diamond 10, while moonstone and opal (5.5 to 6.5) need gentler wear.

Browse by stone in our gemstone engagement rings or read the best gemstones for engagement rings guide, which ranks ten diamond alternatives by durability.

No. Moissanite is its own gemstone, silicon carbide, with more fire than diamond (a dispersion of 0.104 against diamond’s 0.044) and a hardness of 9.25 on the Mohs scale, second only to diamond. It is lab-grown, costs a fraction of a diamond of the same size, and is well suited to daily wear.

Because its thermal conductivity is close to diamond’s, a basic thermal tester will read it as diamond, which is why jewelers use electrical testers. Read Moissanite vs diamond and Does moissanite pass a diamond tester?.

Yes. Our lab-grown diamonds have the same physical, optical and chemical properties as mined diamonds and are graded on the same 4Cs of cut, color, clarity and carat. Stones over 1/2 carat come with an IGI or GIA report and are laser-inscribed on the girdle with a matching number you can verify online.

They cost far less than mined diamonds of the same grade and avoid mining altogether. See our complete lab-grown diamond guide and, for the honest trade-offs, Are lab-grown diamonds worth it?.

Diamonds over 1/2 carat, lab-grown or natural, ship with an independent IGI or GIA grading report, and lab-grown stones are laser-inscribed with the report number so the stone and the paper can be matched under magnification. Moissanite over 1/2 carat includes a GRA certificate. Smaller accent stones are not individually certified, which is standard practice across the industry.

All stones come from suppliers who follow conflict-free sourcing standards; see Ethical Sourcing for how we vet them.

Yes, alongside lab-grown. Natural diamonds are sourced from conflict-free suppliers and, over 1/2 carat, certified by GIA or IGI. On a product page with both options the natural stone is priced separately so you can compare. Not sure which to choose? Read Are lab-grown diamonds worth it?.

Gold vermeil is a thick layer of real gold over solid 925 sterling silver. Under the FTC Jewelry Guides a piece may only be called vermeil if the gold is at least 10 karat and at least 2.5 microns thick over sterling, which is many times thicker than ordinary gold plating over brass. Ours is 14K gold over 925 silver, stamped 925, and nickel-free.

It gives the color and warmth of gold at a sterling price, which is why it is our most popular choice for rose gold. Learn more in What is gold vermeil?.

Black ruthenium is a finish from the platinum group of metals applied over sterling silver to give a deep gunmetal-black color that does not flake like black paint or enamel. It is the metal behind our black ruthenium jewelry and Lovers of the Dark™ designs, and it pairs with black onyx, black spinel and salt-and-pepper stones. Read What is black ruthenium?.

For a ring worn daily for decades, solid gold or platinum: both can be resized, repaired and refinished indefinitely, and both are covered by our limited lifetime warranty. 14K gold is harder than 18K and the usual choice for engagement rings; platinum is denser, naturally white and hypoallergenic. Tungsten carbide is the most scratch-resistant band metal we sell but cannot be resized or repaired.

925 sterling silver with a rhodium finish is the lighter-budget option and can be refinished over time. Compare them in the platinum vs gold guide and the precious metal guide.

Our 925 sterling silver, gold vermeil, solid gold, platinum and titanium pieces are nickel-free choices for most sensitive skin. Sterling and white gold are finished with rhodium, which is itself hypoallergenic, and platinum is one of the most skin-safe jewelry metals. If you react to specific alloys, email help@aquamarise.com before ordering and we will confirm the composition of the piece you want.

Yes. Our loose gemstones are ethically sourced and presented in sustainably harvested wood boxes, and they suit collectors, gifts and future settings. Email help@aquamarise.com to ask about stones, cuts or sizes not listed.

No. To guarantee a secure setting and stand behind our warranty, all stones must be sourced by Aquamarise®; a stone we did not select can have hidden fractures or non-standard dimensions that fail in a setting built for calibrated sizes. We can match most stone types, cuts, colors and sizes, including heirloom-style stones. Describe what you have in mind on our bespoke ring page.

Soak the ring for five minutes in warm water with a drop of mild dish soap, brush gently with a soft toothbrush, paying attention to the underside of the setting where lotion and skin oils collect, rinse under running water and dry with a lint-free cloth. That routine is safe for every metal and stone we sell, and doing it every two to four weeks keeps stones bright and lets you spot a loose prong early.

Avoid abrasive polishes, polishing cloths impregnated with compound, and silver dips on rhodium, ruthenium and vermeil surfaces; they are designed to strip a microscopic layer of metal and will thin a finish. Avoid bleach and chlorine on everything. Do not use ultrasonic or steam cleaners on moonstone, opal, emerald, moss agate, tanzanite or any stone with visible inclusions, because vibration and heat can open fractures. Stone-by-stone instructions are in our jewelry care guide.

Yes. Chlorine and salt water attack finishes and gold alloys, soap and lotion build up under stones and dull them, and gym weights can bend prongs, flatten a soft gold shank or crack a tungsten band, which is hard but brittle. Cold water also shrinks fingers slightly, which is how rings are lost in the sea.

Remove rings before pools, hot tubs, the beach, the gym, gardening and cleaning with chemicals, and put them on after lotion, sunscreen and perfume rather than before. A small dish by the sink and a zipped pocket in your gym bag prevent most of the losses we hear about.

Store each piece separately in a dry, soft-lined box or pouch, ideally the presentation box it came in, so harder stones do not scratch softer metals and chains do not tangle around ring shanks. Diamond, moissanite and sapphire will scratch gold, silver and every softer stone if they are tossed together in one dish.

Keep silver away from humidity, rubber bands and wool, which speed tarnish, and keep opal and moonstone out of prolonged direct sun and dry heat. A closed box in a bedroom drawer is better than an open dish on a bathroom counter, where steam and hairspray settle on everything.

Yes. We offer re-polishing, refinishing of rhodium and ruthenium surfaces, prong tightening and stone resetting, and we recommend a check-up every year or two for a ring worn daily. Refinishing restores a white rhodium surface on sterling silver or white gold and the black tone on ruthenium pieces; polishing removes the fine surface scratches that every metal collects.

Email help@aquamarise.com with your order number and photos for a quote and turnaround time. Work by outside jewelers voids the warranty because we can no longer verify the metal or solder used, so please come to us first.

Yes. Bespoke engagement rings are made in solid gold or platinum from $1,000, and fully custom tungsten, titanium or Damascus steel bands are a flat $375. You start with a free consultation, approve a 3D rendering, and we handcraft the ring in 3 to 6 weeks. Every bespoke gold or platinum ring carries the same limited lifetime warranty against manufacturing defects as our catalog pieces.

We work from your inspiration, whether that is a sketch, a screenshot, a family stone you want us to match, or one of our own designs you want to change. Begin on our Design Your Own Ring page, where you can describe the stone, metal and inspiration, attach photos and receive a quote within 1 to 3 days.

About 4 to 8 weeks from first message to delivery. The stages are: 1 to 3 days for consultation and quote; 5 to 7 days for the 3D rendering and your approval, longer if you request several rounds of changes; then 3 to 6 weeks of production for gold and platinum (custom tungsten 3 to 8 weeks), plus shipping.

Unusual stones, special-order materials and December orders can add time, and we tell you before you commit rather than after. If you have a proposal date, mention it in your first message and we will plan the schedule backward from it.

Four steps. First, share your ideas, stone, metal and budget by email or through the design form; inspiration photos help most. Second, receive a quote and a detailed 3D rendering from several angles, with revisions until it is right. Third, approve the design; production begins, the design is locked and payment is final under our Custom Orders Policy. Fourth, your ring is cast, set, finished and inspected, then arrives insured, with signature tracking, in our presentation box, with any stone certificates.

Solid gold and platinum commissions start at $1,000; the final price depends on metal weight and karat, center stone type and size, accent stones and complexity. As a guide, a 1 carat moissanite solitaire in 14K gold sits near the start of the range, a lab-grown diamond halo in 14K sits in the middle, and a natural sapphire halo in platinum sits well above it.

Custom tungsten, titanium and Damascus bands are $375 flat, including engraving. Adjusting an existing Aquamarise® design is the fastest and least expensive route, because the 3D model already exists. Quotes are free and itemized so you can see what each choice costs.

Yes, always. Production does not begin until you approve the final rendering, and there is no set limit on revisions before that point; we would rather adjust a curve three times than cast a ring you are unsure about. After approval the design is locked and cannot be changed, because the wax model, casting and stone order are made to it exactly. Renderings show proportions, stone placement and profile accurately; metal color and stone brilliance always look better in the finished ring than on screen.

We are an online studio, so instead of a showroom you receive detailed renderings from several angles and, where useful, photos of similar finished pieces and customer photos from our reviews. If a catalog design is close to what you want, ordering it first in sterling silver is an inexpensive way to check scale and finger coverage before commissioning it in gold. Once approved, the ring is handcrafted exactly to that rendering, and it is covered by our warranty if anything about the workmanship is not right.

Yes. Email help@aquamarise.com or use the form on the Design Your Own Ring page with your ideas, inspiration photos and budget, and we reply within one business day with next steps. Consultations are by email and, when helpful, video call; there is no charge for the consultation or the quote, and no obligation to proceed.

Yes, and it is the quickest and least expensive route to a personal ring, because the 3D model already exists. Many designs can be made in a different metal or karat, with a different center or accent stone, in a different band width or finish, or with engraving.

Send the product link and your changes to help@aquamarise.com for a quote and timeline; most adjustments are priced the same day. Simple changes such as engraving or a stone color swap add little or nothing to the price; a change of metal from sterling silver to solid gold is priced by weight and karat.

Often, yes. As long as the new stone fits the setting securely we can swap the center or accent stones, for example moissanite to sapphire, or a natural to a lab-grown diamond, or a blue sandstone to a black opal. Some swaps change the price, and a few settings are engineered for one stone shape, so a kite-cut setting cannot take a round stone without redesign. We tell you if a design has structural limits before you commit.

Many designs, yes. Solid gold and platinum versions are made to order in 3 to 6 weeks and priced by metal weight, karat and stone. Email help@aquamarise.com the product link to check availability and get a quote. The reverse is also true: some solid gold designs are available in sterling silver at a lower price, which is a good way to try a design before committing to gold.

Polished, matte and brushed finishes are available on many designs, and some silver designs can be made with a black ruthenium finish. Options depend on the piece: a hammered or brushed finish can be added to a plain band more easily than to a heavily engraved one, and a matte finish will polish back toward gloss with wear on the contact points. Ask before ordering and we will confirm what is possible.

Two, sometimes three, coordinated rings designed to be worn as a pair, sharing a motif, metal or gemstone theme. They are used as promise rings, engagement and wedding sets, and anniversary rings, and we have designed them since our first year in 2016.

A typical set pairs a gemstone ring for one partner with a band for the other, linked by a shared element such as a star-engraved pattern, a matching inlay or the same stone. Browse matching couples’ rings or read our his and hers wedding ring guide for how to choose a pair.

No. Many sets pair a gemstone ring for one partner with a plain or inlaid band for the other, linked by a shared detail such as a star pattern, a matching stone or the same metal. Traditions vary by country, and there is no rule that wedding rings must be identical; what most couples want is that the two rings look intentional side by side.

If you want a closer match, choose a set where both rings use the same stone or the same engraved motif. Read Do wedding rings have to match? for the history and the options.

Sets are listed and priced as a pair, and each ring is sized individually at checkout. Many designs are also available as a single ring; when they are, the product page links to it, so you can buy one now and the other later. Because the two rings are made and boxed together, a set usually ships as one parcel with both rings in our presentation box.

No. You choose each ring’s size separately, and many sets let you choose different stones for each ring while keeping the shared design. If you do not know your partner’s size, order a ring sizer first, measure a ring they already wear on that finger, or rely on the free size exchange after delivery on eligible U.S. orders.

Sets are offered in sterling silver, gold vermeil, black ruthenium and tungsten carbide, and select designs are made to order in solid gold or platinum. Many sets pair a gemstone ring in silver or vermeil with a tungsten band; each product page lists the metal of each ring. Tungsten bands cannot be resized, so check the size carefully or use the exchange, while silver and gold rings can be adjusted later.

Yes, free of charge, in our standard font. Couples often choose their date, initials, coordinates, or a message split across the two rings so it reads in full only when they are side by side. Character limits are 16 for women’s rings and 25 for men’s, and engraving adds 1 to 4 business days to a ready-to-ship set.

They are designed together from the start, so the two rings share proportions, motifs and stone placement rather than being two unrelated styles put in one box. That is why a Starry Night® set reads as one design across two hands.

Learn about the tradition in Couple rings: meaning and history and What is a wedding ring set?.

Manufacturing defects in materials and workmanship under normal use: defective clasps or closures, faulty solder joints, structural defects present at delivery, stone settings that loosen or drop a stone because of a production error, and manufacturing-related finish defects.

It does not cover normal wear such as scratches, thinning metal, worn prongs or finish wear, nor accidents, chemical exposure, loss, theft or work done by another jeweler. Confirmed defects are repaired or, if repair is not possible, replaced with the same design or one of equal value, at no cost and including return shipping. Full terms, effective July 2026, are on the Warranty page.

100 days from the date of purchase on sterling silver, gold vermeil, black ruthenium, tungsten carbide, titanium and Damascus steel, and a limited lifetime warranty on solid gold and platinum. Coverage applies to the original purchaser with proof of purchase, for jewelry bought directly from Aquamarise®, including through our Etsy shop.

The difference in terms reflects the metals: gold and platinum can be resized, re-tipped and refinished indefinitely, so we can stand behind them for life, while everyday metals are priced to be replaced rather than rebuilt.

Scratches, surface dulling, gradual metal thinning, worn prongs and finish wear are normal wear; they develop over months and years of contact with hard surfaces and are not defects. A defect is a fault present at delivery or caused by materials or workmanship, such as a stone that loosens in the first weeks, a seam that opens, a porous casting, or a clasp that fails under normal use.

If you are unsure, send photos to help@aquamarise.com and we will tell you which it is. Issues that do not qualify can usually still be repaired at a quoted cost.

No. The warranty is not insurance. For loss, theft or accidental damage we recommend a separate jewelry insurance policy or a scheduled-item rider on your home or renter’s insurance; for solid gold and platinum pieces our optional $175 appraisal provides the valuation an insurer needs, and for other metals your order invoice is usually sufficient. Accidental damage such as a bent shank or a chipped stone can still be repaired at a quoted cost.

No. It applies to the original purchaser only, with proof of purchase, and cannot be reassigned if the ring is gifted or sold on. If you are buying a ring as a gift, keep your order confirmation; it is the proof of purchase for any future claim on the recipient’s behalf.

Resizing, re-polishing, refinishing of rhodium and ruthenium surfaces, prong tightening and re-tipping, stone resetting and replacement of lost accent stones. Warranty repairs are free, including return shipping to you. Out-of-warranty work is quoted per piece; resizing starts at $65. Email help@aquamarise.com with your order number, photos and a short description, and we reply with a quote and turnaround time within one business day. Most repairs are completed within two weeks of receiving the ring.

Email help@aquamarise.com with your order number, clear photos and a description of the issue. We reply within one business day; if the claim is approved, we send instructions to return the piece for inspection. You ship the item to us, and we cover the shipping back. Confirmed defects are repaired or, if repair is not possible, replaced with the same design or one of equal value. Replacements may differ slightly in stone pattern because natural stones vary.

We recommend against it. Alteration, resizing or repair by an outside jeweler voids the warranty, because we can no longer verify the metal, solder or settings, and a jeweler unfamiliar with a rhodium or ruthenium finish can strip it. Our repair service is quicker than most people expect, and it keeps your coverage intact.

Contact help@aquamarise.com within 7 days of delivery with photos of the item and packaging. Wrong items and quality issues are handled under our Replacement Policy at no cost to you, and shipping damage may involve a claim with the carrier, which we manage. Keep the packaging until we confirm the resolution.

Yes, as an optional $175 add-on for solid gold and platinum pieces. The appraisal is prepared by an independent local jeweler in Niceville or Crestview, Florida, and documents metal, stones, craftsmanship and replacement value in the format insurers expect. It adds 2 to 4 days to production and is non-refundable once completed, because the work has been done by a third party.

An appraisal is a valuation for insurance and estate purposes; it is different from a grading report, which describes a stone’s quality. Details are on the Jewelry Appraisal page.

Moissanite over 1/2 carat includes a GRA certificate; lab-grown and natural diamonds over 1/2 carat include an IGI or GIA grading report, and lab-grown diamonds are laser-inscribed with the report number on the girdle. These documents confirm the stone’s identity, measurements and grade; they are not valuation documents, which is what the optional appraisal provides. Smaller accent stones are not individually certified, which is standard across the industry.

No, we do not sell insurance, and our warranty does not cover loss, theft or accidents. Most customers add the ring to a homeowner’s or renter’s policy as a scheduled item, or use a specialist jewelry insurer. An appraisal or your order invoice with photos is usually all they need, and scheduling a ring typically costs one to two percent of its value per year.

No. Appraisals are worthwhile for solid gold and platinum pieces with real replacement value; for silver, vermeil and tungsten rings your order confirmation is sufficient proof of value for an insurer, and an appraisal would cost more than it is worth.

Yes. Our gemstones come from suppliers who follow conflict-free and responsible sourcing standards, diamonds over 1/2 carat carry independent IGI or GIA reports, and lab-grown stones avoid mining altogether. We state on every listing whether a stone is natural or lab-created, and we do not buy stones without a known supply chain.

How we vet suppliers, and what we ask of them, is described on our Ethical Sourcing page.

We use recycled precious metals wherever our casting partners can supply them, and we keep gold and platinum production to order so no metal is wasted on unsold stock. Recycled gold is chemically identical to newly mined gold once refined, which is why it carries the same karat stamp and the same warranty. Learn how it works in Recycled gold jewelry.

Because nothing is cast until it is sold: no over-production, no unsold stock melted down and recast, and metal is used only for rings people actually wear. It also means fewer shipments of inventory between suppliers and warehouses, and it lets us offer every size and karat without holding hundreds of duplicate rings.

Each piece arrives in our signature presentation box made from recycled and recyclable materials, with minimal plastic, and we keep outer packaging light to reduce shipping weight and emissions. The box is designed to be kept as storage for the ring, which is the most sustainable thing packaging can do.

They avoid mining and are fully traceable to a known producer, which is why we offer lab-grown diamonds, moissanite and lab-created alexandrite and sapphire alongside responsibly sourced natural stones. Natural stones from vetted suppliers remain a good choice for people who value rarity and support mining communities that follow fair-labor standards. We show the origin of every stone on its product page so you can decide.

Email help@aquamarise.com or use the contact form. Include your order number if you have one. A real person on our Florida team replies within one business day, Monday to Friday, and we do not use automated chatbots for customer service.

For bespoke rings, the design form lets you attach inspiration photos; for returns and exchanges, the email route is fastest.

Within one business day, Monday to Friday. During holidays and peak seasons such as December and Valentine’s week it can take a little longer, but every message is answered by a person, and urgent shipping questions are prioritized.

Your order number, the email used at checkout and a short description. For returns, exchanges or repairs, add photos. For bespoke rings, add inspiration images, stone and metal preferences, ring size and your budget. The more detail you give, the faster we can answer in one reply rather than three.

No, the studio is not open to the public. Everything is handled online and by email, and our size exchange, ring sizer, renderings and 24,000+ on-site reviews are there so you can buy with confidence without an in-person visit.

On our reviews page, on each product page, and on our Etsy shop, which has been open since 2016 and requires a completed purchase before a review can be posted. Together they total more than 38,000 verified reviews with a 4.9-star average, 24,269 of them on this site, with customer photos you can filter by product.