Refund policy

Effective November 1, 2026

At Aquamarise®, we want you to feel completely confident in your purchase. This policy explains how returns, exchanges, refunds and cancellations work for orders placed on aquamarise.com. If anything is unclear, email help@aquamarise.com and we will help within one business day.

Returns at a glance

• 30 days. You may start a return or exchange within 30 days of the delivery date shown on your tracking.
• Unworn, as delivered. Items must be in brand-new, unworn condition with all original packaging and any tags or certificates.
• Prepaid U.S. label. We email a prepaid return label for every U.S. return. A flat $7 postage fee is deducted from the refund when the label is used. There are no restocking fees on sterling silver, vermeil, black ruthenium, titanium, Damascus steel or tungsten carbide pieces, except after a free exchange has been used (see Exchanges).
• One free exchange per order. Your first size exchange, or exchange for a variation of equal or lesser value, on an eligible U.S. order is free, label included.
• Refund in 7 business days. Refunds go to the original payment method within 7 business days of our receiving and inspecting the return. Banks may take a further 3 to 7 business days to post the funds.

Extended holiday returns

Gifts should be easy. Eligible items ordered between November 1 and December 24, 2026 may be returned or exchanged until January 31, 2027 under the same conditions, so a ring given in December can still be exchanged for the right size in January. Gift recipients may use the complimentary size exchange during this window.

How to start a return or exchange

1. Start your request in our returns portal (order number and email or phone), or email help@aquamarise.com with your order number and the item(s) you are returning or exchanging.
2. We approve the request and email a prepaid label and instructions within one business day.
3. Ship the item within 7 days of receiving the label, in its original box with padding. Keep your drop-off receipt.
4. We inspect the piece on arrival and issue the refund, exchange or store credit.

Eligibility details

• Items showing wear, resizing by a third party, alteration or damage cannot be accepted and will be returned to the sender.
• Outside the holiday window, returns received more than 45 days after delivery are not refundable. If approved at our discretion, they are eligible for store credit only.
• Shipping upgrades, optional Shipping Protection fees and international customs duties are non-refundable.
• Free gifts and promotional items (including the complimentary book ring box) are final sale. If part of a qualifying order is returned and the remaining merchandise subtotal falls below the gift threshold, the gift must be returned with it, or the price at which that item is sold on aquamarise.com is deducted from the refund.
• Orders paid partly with store credit or a gift card are refunded to the same tenders.

Solid gold and platinum

Solid gold and platinum pieces are made to order. A standard design from our catalog, ordered in a standard size without engraving or design changes, is not a custom order: it may be returned within 30 days of delivery in unworn condition, and a 20% restocking fee is deducted from the refund. These pieces are excluded from the free exchange, but include one complimentary resizing within 30 days of delivery (see our Resizing & Repairs page). A solid gold or platinum piece that is engraved, modified or custom-designed is final sale (see below).

Final sale

The following cannot be returned or exchanged: custom and semi-custom designs, engraved or otherwise personalized pieces, ring sizers, gift cards, free gifts and complimentary book ring boxes, and items in our final-markdown collections (each marked-down item individually). Other items in the same order remain returnable. Replacement pieces issued under our Replacement Policy are not eligible for change-of-mind returns or further exchanges, but remain covered by the Limited Lifetime Warranty.

Final sale never affects your rights if a piece arrives damaged, faulty or not as described, or if we sent the wrong item. Email us within 7 days of delivery with photos and we will make it right.

Exchanges

• Request your exchange within 30 days of delivery. Once approved you receive a prepaid U.S. label and instructions.
• Exchanges cover ring size changes and variations of equal or lesser value; any price difference for an upgrade is charged before the new piece ships.
• One exchange per order ships free. A $10 postage fee applies to any second exchange. If you return an item after a free exchange, a 10% restocking fee is deducted.
• Engraved and custom pieces cannot be exchanged. Solid gold and platinum rings are resized rather than exchanged; sterling silver and vermeil rings are exchanged rather than resized.
• International exchanges are accepted under the same 30-day rules; the customer pays shipping both ways and must send the return with duties prepaid.

International returns

International orders may be returned within 30 days of delivery under the conditions above. Customers arrange and pay for return shipping, must declare the parcel as a returned purchase and prepay any duties. Parcels arriving with unpaid duties are refused and returned to the sender. Original shipping charges and duties are not refundable. We recommend a tracked, insured service; Aquamarise is not liable for return parcels lost in transit with a carrier we did not provide.

Changing an order or address

Contact us as soon as possible to change an item, size, engraving or shipping address; requests within 8 hours of purchase are the safest for any order. Changes are possible until the order is fulfilled, but once a shipping label has been created or a made-to-order or engraved piece has entered production, changes may be limited. Once an order has shipped we can no longer change the address or the contents. Customers with an Aquamarise account can update their address from the account page while the order is unfulfilled.

Cancelling an order

• Sterling silver, vermeil, black ruthenium, titanium, Damascus and tungsten, without engraving or personalization: cancel for a full refund any time before the order ships. After shipping, use the 30-day return process.
• Solid gold, platinum, custom, engraved and personalized pieces: cancel within 8 hours of purchase for a full refund. After 8 hours, cancellation is still possible if production (sourcing, casting, engraving, setting or polishing) has not begun, but is not guaranteed.
• Approved cancellations are refunded to the original payment method; your bank may take several business days to post the funds. Once an order has shipped it cannot be cancelled; if the item is eligible, return it after delivery.

Damaged, lost or incorrect orders

If your order arrives damaged, is incorrect, or tracking shows delivered but it has not arrived, email help@aquamarise.com within 7 days of the delivery date with your order number and photos of the item, packaging and label. We will replace, repair or refund the item. Every order ships insured, so a parcel lost or damaged in transit is replaced or refunded at no cost to you; see our Shipping Policy.

Warranty

Returns are separate from our warranty. For manufacturing defects after the return window, see the Aquamarise® Limited Lifetime Warranty.

Return address

Aquamarise Returns
305 Government Avenue
Niceville, FL 32578
United States

Please do not send a return without an approved request; unannounced parcels can be delayed.