Shipping policy

PROCESSING TIME

• Regular Non-Custom Orders: Most non-custom orders are processed within 1-4 business days. We will keep you informed if any delays arise.
• Engraved Orders: Engraved items are typically completed within 2-5 business days. We strive to get these to you as quickly as possible.
• Custom or Solid Gold Orders: Custom creations usually take 2-4 weeks. Please note, if exotic materials are requested, there might be slight delays.

Note: During peak times or holidays, processing may take a bit longer. You will receive a confirmation email once your order has been processed and shipped.

SHIPPING RATES

• Domestic Orders:

  • Enjoy complimentary USA shipping via USPS Ground Advantage.
  • All orders are shipped from Florida, USA.
  • Average delivery time: 3-12 days. While we strive to ensure timely delivery, please be aware that delays can occur, which are beyond our control. If your order is delayed, let us know so we can assist you.
  • Faster shipping options are available at checkout. While we prioritize upgraded shipping, please note that shipping times cannot be guaranteed.

• International Orders:

  • We offer shipping to most countries.
  • Add an item to your cart to view the estimated shipping cost.
  • Please note that some countries may impose customs duties on imports from the USA. These fees are the buyer's responsibility and are not included in the item total.

DELIVERY TIMES

• Domestic (U.S.):

  • Standard shipping: 3-12 business days.
  • USPS Priority Mail: 2-3 business days.
  • USPS Priority Mail Express: 1-2 business days (once shipped).

• International:

  • Standard international shipping: 2-6 weeks. Additional time may be added due to customs processing.

TRACKING YOUR ORDER

• Once your order has shipped, you will receive a tracking number via email.
• Track your order status on our order tracking page or directly on the carrier’s website.

SHIPPING ADDRESS

• Please ensure your shipping address is correct at checkout. We are not responsible for lost or delayed packages due to incorrect or incomplete addresses.
• If you need to update your address, please contact us as soon as possible. We can update the address if the order hasn’t been fulfilled. Please note that once an order has shipped, we are unable to change the address.

LOST OR DAMAGED ITEMS

• If your item is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work promptly to resolve the issue.

CONTACT US

• For any shipping inquiries, please reach out to us at aquamarisehelp@gmail.com or use our Contact Form. We’re here to assist you!

Thank you for choosing Aquamarise!