Shipping policy
Effective November 1, 2026
This policy explains how long Aquamarise® orders take to prepare and deliver, what shipping options are available, how every order is protected in transit, and what to do if something goes wrong. Questions: help@aquamarise.com.
Processing time (before your order ships)
- Ready-to-ship pieces: 1 to 4 business days.
- Engraved pieces: engraving adds 1 to 4 business days to processing.
- Solid gold and platinum (made to order): 3 to 6 weeks of production, then shipping.
- Custom tungsten and bespoke designs: 3 to 8 weeks; your designer confirms the timeline with your quote.
Business days are Monday to Friday, excluding U.S. holidays. During peak periods (Black Friday to Christmas, Valentine's Day) processing can take a little longer; the delivery estimate on each product page and at checkout reflects current timelines. Holiday 2026 cut-offs for delivery by December 24: ready-to-ship pieces by December 11 with free U.S. standard shipping, by December 16 with FedEx 2Day®, or by December 21 with FedEx Overnight; made-to-order solid gold and platinum by November 13. Engraving adds 1–4 days. You receive a confirmation email when your order is placed and a tracking email when it ships.
If your order is delayed. If we cannot ship your order within the time stated on the product page and at checkout (or within 30 days of your order if no time is stated), we will email you before that time runs out with a revised shipping date. You may then either consent to the new date or cancel the order for a prompt, full refund; if you do not reply, we treat silence as consent to a delay of up to 30 days and cancel and refund the order after that. If we cannot meet the revised date either, we will cancel and refund your order unless you tell us in writing that you still want it.
Shipping options and delivery times (United States)
All orders ship from our studio in Niceville, Florida. Transit times below start on the day the parcel leaves the studio.
| Service | Cost | Transit time |
|---|---|---|
| USPS Ground Advantage | Free on every U.S. order | 3 to 10 business days |
| FedEx Home Delivery® | $10 | 3 to 5 business days |
| FedEx 2Day® | $22 | 2 business days |
| FedEx Overnight | $35 | 1 business day |
Expedited shipping shortens transit time only; it does not shorten processing or made-to-order production. Delivery dates are estimates and cannot be guaranteed once a parcel is with the carrier. Shipping to P.O. boxes and APO/FPO addresses is available with USPS only.
Insurance and signature on delivery
- Every order ships insured. Insurance against loss or damage in transit is included on every parcel at no cost to you, domestic and international, and we file any claim ourselves.
- Orders over $1,000 also require a signature on delivery. If no one is available to sign, the carrier leaves a notice and re-attempts delivery or holds the parcel for pickup; please choose an address where someone can sign.
- Shipping Protection (optional). Shipping Protection offered at checkout is optional additional coverage for theft after the carrier has confirmed delivery (for example a parcel taken from a doorstep), under that service's terms. It is not required for transit coverage, which every order already has.
International shipping
- We ship to most countries. Add an item to your cart to see the exact shipping cost for your address.
- International orders ship tracked and insured with DHL or USPS and typically arrive in 2 to 4 weeks including customs clearance; many destinations arrive sooner.
- Import duties, taxes and brokerage fees charged by your country are the buyer's responsibility unless duties are shown as prepaid at checkout. Parcels refused for unpaid duties are returned to us and refunded less shipping and return costs.
Tracking your order
Your tracking number is emailed when the order ships and is available on our order tracking page. Tracking can take 24 to 48 hours to update after the first scan.
Shipping address
Please check your address at checkout. We can update an address until the order is fulfilled; email help@aquamarise.com as soon as possible. Once a parcel has shipped we cannot redirect it. Parcels returned to us as undeliverable because of an incorrect or incomplete address are reshipped at the customer's expense.
Lost, delayed or damaged in transit
- If tracking has not moved for 7 business days (U.S.) or 20 business days (international), contact us and we open a carrier trace.
- If your parcel shows delivered but has not arrived, check with household members and neighbors, then contact us within 7 days of the delivery scan.
- If an item arrives damaged, email us within 7 days of delivery with photos of the item, the packaging and the shipping label.
- Because every order is insured, a parcel that is lost or damaged in transit is replaced, or refunded if a replacement is not possible, at no cost to you. We file and manage the carrier or insurance claim; to do so we may ask you to confirm your shipping address, sign a short statement that the parcel was not received, or send photos of a damaged parcel. See our Replacement Policy for the steps.
Free ring sizer
Complimentary ring sizers travel by regular letter mail without tracking and take 1 to 2 weeks to arrive. They are not subject to the processing times above.
Contact
Aquamarise®, 305 Government Avenue, Niceville, FL 32578, United States · help@aquamarise.com · +1 (850) 502-0747